Sometimes, items may become unavailable after you check out. We'll proceed with preparing your order so that you receive the rest of your items on time.

Step 1: Check Progress

Verify that you have met the conditions for the reward. Select [Settings] then [Check Progress] to see your standing for a reward.

Step 2: Contact support

If the conditions are met but you have still not received the reward, please contact support who can confirm and ensure you get your reward.